Sagen Underwriting Team
We’re Here for Lenders
At Sagen™, our underwriters take great pride in providing an exceptional experience for lenders across Canada. Whether it’s a phone call to answer your questions or a review of your file, we’re here to share our deep understanding of the Canadian mortgage industry with you.
Our Underwriting Hours
All centres are open from 8am – 6pm local time Monday – Friday with our hours in English available 8am – 9pm EST. We are also open 10am – 6pm EST in all provinces excluding Quebec on Saturday and closed on Sunday.
Our Underwriting Holiday Hours
Holiday
Date
Oakville
Montreal
Vancouver
Victoria Day
Monday May 23
Closed
Closed
Closed
St. Jean Baptiste
Friday June 24
Regular business hours
Closed
Regular business hours
Canada Day
Friday July 1
Closed
Closed
Closed
Civic Holiday
Monday August 1
Closed
Regular business hours
Closed
Labour Day
Monday September 5
Closed
Closed
Closed
Thanksgiving
Monday October 10
Closed
Closed
Closed
Christmas Eve
Saturday December 24
10am – 3pm EST
Closed
10am – 3pm PST
Christmas Day
Sunday December 25 (Observing day: Monday December 26)
Closed
Closed
Closed
Boxing Day
Monday December 26 (Observing day: Tuesday December 27)
Closed
Closed
Closed
Our Underwriting Leadership Team & Centres
National Underwriting
2060 Winston Park Drive,
Suite 300
Oakville, Ontario
L6H 5R7
View Map
Toll-free: 1.800.511.8888
Send Us an Email
Email mortgage.info@sagen.ca for general inquiries.
Email stopfraud@sagen.ca to report potential misrepresentation.
Meet our Underwriting Leadership Team
Jim Spitali
SVP Operations
jim.spitali@sagen.ca
Underwriting Leaders – Head Office
Scott Blanchard
Senior Underwriting Leader
905-287-5352
John Chan
Senior Underwriting Leader
905-287-5318
Carlos Constantino
Senior Underwriting Leader
905-287-5399
Dwayne Kropf
Senior Underwriting Leader
905-287-5320
Joseph Lio
Senior Underwriting Leader
905-287-5538
Kimberly Oroszy
Senior Underwriting Leader
905-287-5415
Underwriting Leaders – Head Office (1-800-511-8888)/MIS Transfer #2810
Gordon Grant
Senior Underwriting Manager – Western Canada
905-287-5225
Underwriting Team – Quebec (1-877-470-4144)
Viviane Bibeau
Senior Underwriting Manager – Montreal
514-215-3136
Luc Fournier
Senior Underwriting Leader
514-215-3163
Homeowner Assistance Program Team
Regional Risk Team
Katherine McMahon
Director, Risk
905-287-5356
Shawn Kirby
Director, Risk Initiatives
905-287-5363
Greg Casey
Regional Risk Manager, Ontario
416-209-5889
Jason Espetveidt
Regional Risk Manager, Prairies
403-831-9745
Ian Welin
Regional Risk Manager, Pacific
604-992-4335
Maurice Bijo
Regional Risk Manager, Quebec & Atlantic
514-592-5160
Our Commitment to You
It’s our mandate to provide excellent service with every interaction. Our underwriters ensure that each file submitted is processed efficiently and decisions are communicated in a timely manner. Lenders who work with us can also expect:
- The promise to respond to our customers quickly
- A trusted escalation process (including requests for exceptions)
- No automated declines—we review every file we receive
- Specialized regional underwriting expertise
Resolving Your Concerns
Step 1
Our Customers should call their Account Manager or contact a customer service representative at:
Telephone: 1-800-511-8888
Email: mortgage.info@sagen.ca
Step 2
If Customers are unable to resolve their complaints to their satisfaction, they should contact the Company’s SVP, Operations at:
Sagen™
Attention: Jim Spitali
2060 Winston Park Drive, Suite 300
Oakville, ON L6H 5R7
E-mail: jim.spitali@sagen.ca
Contact Sagen™’s Ombudsman at ombudsman@sagen.ca
Third-Party Complaint-Handling Process For This Institution:
General Insurance OmbudService (GIO)
4711 Yonge Street, 10th Floor
Toronto, ON M2N 6K8
Tel: 1-877-225-0446
Fax: 416-299-4261
Website: www.giocanada.org
If a customer is not satisfied with the final decision of the General Insurance OmbudService, they may wish to contact the FCAC:
Financial Consumer Agency of Canada (FCAC)
6th Floor, Enterprise Building
427 Laurier Avenue West
Ottawa, ON K1R 1B9
Toll Free: 1-866-461-3222
Website: www.fcac-acfc.gc.ca