Sagen Underwriting Team
We’re Here for Lenders
At Sagen™, our underwriters take great pride in providing an exceptional experience for lenders across Canada. Whether it’s a phone call to answer your questions or a review of your file, we’re here to share our deep understanding of the Canadian mortgage industry with you.
Our Underwriting Hours
All centres are open from 8am – 6pm local time.
Our underwriting hours in English are 8am – 9pm EST.
Our Underwriting Leadership Team & Centres
Underwriting Leaders – Head Office
Underwriting Leaders – Head Office (1-800-511-8888)/MIS Transfer #2810
Underwriting Team – Quebec (1-877-470-4144)
Home Ownership Assistance Program Team
Regional Risk Team
Our Commitment to You
It’s our mandate to provide excellent service with every interaction. Our underwriters ensure that each file submitted is processed efﬁciently and decisions are communicated in a timely manner. Lenders who work with us can also expect:
- The promise to respond to our customers quickly
- A trusted escalation process (including requests for exceptions)
- No automated deadlines—we review every file we receive
- Specialized regional underwriting expertise
Resolving Your Concerns
Third-Party Complaint-Handling Process For This Institution:
If a customer is not satisfied with the final decision of the General Insurance OmbudService, they may wish to contact the FCAC: