Sagen Underwriting Team

Aerial view of houses in a neighbourhood

We’re Here for Lenders

At Sagen™, our underwriters take great pride in providing an exceptional experience for lenders across Canada. Whether it’s a phone call to answer your questions or a review of your file, we’re here to share our deep understanding of the Canadian mortgage industry with you.

Our Underwriting Hours

All centres are open from 8am – 6pm local time.
Our underwriting hours in English are 8am – 9pm EST.

Our Underwriting Leadership Team & Centres

National Centre

2060 Winston Park Drive,
Suite 300
Oakville, Ontario
L6H 5R7
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Toll-free: 1.800.511.8888

Eastern Centre

999, De Maisonneuve Ouest
Suite 1800
Montréal Québec
H3A 3L4
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Toll-free: 1.877.470.4144

Western Centre

750 – 595 Burrard Street
Vancouver, British Columbia
V6Z 2V6
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Toll-free: 1.800.511.8888

Send Us an Email

 

Email mortgage.info@sagen.ca for general inquiries.

Email stopfraud@sagen.ca to report potential misrepresentation.

Meet our Underwriting Leadership Team

Jim Spitali
SVP Operations
jim.spitali@sagen.ca

Underwriting Leaders – Head Office

Scott Blanchard
Senior Underwriting Leader
905-287-5352

John Chan
Senior Underwriting Leader
905-287-5318

Carlos Constantino
Senior Underwriting Leader
905-287-5399

Dwayne Kropf
Senior Underwriting Leader
905-287-5320

Joseph Lio
Senior Underwriting Leader
905-287-5538

Kimberly Oroszy
Senior Underwriting Leader
905-287-5415

Underwriting Leaders – Head Office (1-800-511-8888)/MIS Transfer #2810

Amie Burke
Senior Underwriting Manager – Eastern Canada excluding Quebec
905-287-5468

Gordon Grant
Senior Underwriting Manager – Western Canada
905-287-5225

Underwriting Team – Quebec (1-877-470-4144)

Viviane Bibeau
Senior Underwriting Manager – Montreal
514-215-3136

Luc Fournier
Senior Underwriting Leader
514-215-3163

Homeowner Assistance Program Team

Tina Hayer
Leader, Homeowner Assistance Program
905-287-5499

Regional Risk Team

Katherine McMahon
Director, Risk
905-287-5356

Shawn Kirby
Director, Risk Initiatives
905-287-5363

Greg Casey
Regional Risk Manager, Ontario
416-209-5889

Jason Espetveidt
Regional Risk Manager, Prairies
403-831-9745

Ian Welin
Regional Risk Manager, Pacific
604-992-4335

Our Commitment to You

It’s our mandate to provide excellent service with every interaction. Our underwriters ensure that each file submitted is processed efficiently and decisions are communicated in a timely manner. Lenders who work with us can also expect:

  • The promise to respond to our customers quickly
  • A trusted escalation process (including requests for exceptions)
  • No automated deadlines—we review every file we receive
  • Specialized regional underwriting expertise

Resolving Your Concerns

Step 1

Our Customers should call their Account Manager or contact a customer service representative at:

Telephone: 1-800-511-8888

Email: mortgage.info@sagen.ca

Step 2

If Customers are unable to resolve their complaints to their satisfaction, they should contact the Company’s SVP, Operations at:

Sagen™
Attention: Jim Spitali
2060 Winston Park Drive, Suite 300
Oakville, ON L6H 5R7
E-mail: jim.spitali@sagen.ca

Contact Sagen™’s Ombudsman at ombudsman@sagen.ca

Third-Party Complaint-Handling Process For This Institution:

General Insurance OmbudService (GIO)
4711 Yonge Street, 10th Floor
Toronto, ON M2N 6K8
Tel: 1-877-225-0446
Fax: 416-299-4261

Website: www.giocanada.org

If a customer is not satisfied with the final decision of the General Insurance OmbudService, they may wish to contact the FCAC:

Financial Consumer Agency of Canada (FCAC)
6th Floor, Enterprise Building
427 Laurier Avenue West
Ottawa, ON K1R 1B9

Toll Free: 1-866-461-3222
Website: www.fcac-acfc.gc.ca