Sagen Underwriting Team

Aerial view of houses in a neighbourhood

We’re Here for Lenders

At Sagen™, our underwriters take great pride in providing an exceptional experience for lenders across Canada. Whether it’s a phone call to answer your questions or a review of your file, we’re here to share our deep understanding of the Canadian mortgage industry with you.

Our Underwriting Hours

All centres are open from 8am – 6pm local time Monday – Friday with our hours in English available 8am – 9pm EST. We are also open 10am – 6pm EST in all provinces excluding Quebec on Saturday and closed on Sunday.

Our Underwriting Holiday Hours

Holiday
Date
Oakville
Montreal
Vancouver

Victoria Day

Monday May 23

Closed

Closed

Closed

St. Jean Baptiste

Friday June 24

Regular business hours

Closed

Regular business hours

Canada Day

Friday July 1

Closed

Closed

Closed

Civic Holiday

Monday August 1

Closed

Regular business hours

Closed

Labour Day

Monday September 5

Closed

Closed

Closed

Thanksgiving

Monday October 10

Closed

Closed

Closed

Christmas Eve

Saturday December 24

10am – 3pm EST

Closed

10am – 3pm PST

Christmas Day

Sunday December 25 (Observing day: Monday December 26)

Closed

Closed

Closed

Boxing Day

Monday December 26 (Observing day: Tuesday December 27)

Closed

Closed

Closed

Our Underwriting Leadership Team & Centres

National Centre

2060 Winston Park Drive,
Suite 300
Oakville, Ontario
L6H 5R7
View Map

Toll-free: 1.800.511.8888

Eastern Centre

999, De Maisonneuve Ouest
Suite 1800
Montréal Québec
H3A 3L4
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Toll-free: 1.877.470.4144

Western Centre

750 – 595 Burrard Street
Vancouver, British Columbia
V6Z 2V6
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Toll-free: 1.800.511.8888

Send Us an Email

 

Email mortgage.info@sagen.ca for general inquiries.

Email stopfraud@sagen.ca to report potential misrepresentation.

Meet our Underwriting Leadership Team

Jim Spitali
SVP Operations
jim.spitali@sagen.ca

Underwriting Leaders – Head Office

Scott Blanchard
Senior Underwriting Leader
905-287-5352

John Chan
Senior Underwriting Leader
905-287-5318

Carlos Constantino
Senior Underwriting Leader
905-287-5399

Dwayne Kropf
Senior Underwriting Leader
905-287-5320

Joseph Lio
Senior Underwriting Leader
905-287-5538

Kimberly Oroszy
Senior Underwriting Leader
905-287-5415

Underwriting Leaders – Head Office (1-800-511-8888)/MIS Transfer #2810

Gordon Grant
Senior Underwriting Manager – Western Canada
905-287-5225

Underwriting Team – Quebec (1-877-470-4144)

Viviane Bibeau
Senior Underwriting Manager – Montreal
514-215-3136

Luc Fournier
Senior Underwriting Leader
514-215-3163

Homeowner Assistance Program Team

Tina Hayer
Leader, Homeowner Assistance Program
905-287-5499

Regional Risk Team

Katherine McMahon
Director, Risk
905-287-5356

Shawn Kirby
Director, Risk Initiatives
905-287-5363

Greg Casey
Regional Risk Manager, Ontario
416-209-5889

Jason Espetveidt
Regional Risk Manager, Prairies
403-831-9745

Ian Welin
Regional Risk Manager, Pacific
604-992-4335

Maurice Bijo
Regional Risk Manager, Quebec & Atlantic
514-592-5160

Our Commitment to You

It’s our mandate to provide excellent service with every interaction. Our underwriters ensure that each file submitted is processed efficiently and decisions are communicated in a timely manner. Lenders who work with us can also expect:

  • The promise to respond to our customers quickly
  • A trusted escalation process (including requests for exceptions)
  • No automated declines—we review every file we receive
  • Specialized regional underwriting expertise

Resolving Your Concerns

Step 1

Our Customers should call their Account Manager or contact a customer service representative at:

Telephone: 1-800-511-8888

Email: mortgage.info@sagen.ca

Step 2

If Customers are unable to resolve their complaints to their satisfaction, they should contact the Company’s SVP, Operations at:

Sagen™
Attention: Jim Spitali
2060 Winston Park Drive, Suite 300
Oakville, ON L6H 5R7
E-mail: jim.spitali@sagen.ca

Contact Sagen™’s Ombudsman at ombudsman@sagen.ca

Third-Party Complaint-Handling Process For This Institution:

General Insurance OmbudService (GIO)
4711 Yonge Street, 10th Floor
Toronto, ON M2N 6K8
Tel: 1-877-225-0446
Fax: 416-299-4261

Website: www.giocanada.org

If a customer is not satisfied with the final decision of the General Insurance OmbudService, they may wish to contact the FCAC:

Financial Consumer Agency of Canada (FCAC)
6th Floor, Enterprise Building
427 Laurier Avenue West
Ottawa, ON K1R 1B9

Toll Free: 1-866-461-3222
Website: www.fcac-acfc.gc.ca