Sagen Underwriting Team
We’re Here for Lenders
At Sagen™, our underwriters take great pride in providing an exceptional experience for lenders across Canada. Whether it’s a phone call to answer your questions or a review of your file, we’re here to share our deep understanding of the Canadian mortgage industry with you.
Our Underwriting Hours
All centres are open from 8am – 6pm local time Monday – Friday with our hours in English available 8am – 9pm EST. We are also open 10am – 6pm EST in all provinces excluding Quebec on Saturday and closed on Sunday.
Underwriting Holiday Hours
Christmas Eve | December 24
Oakville: 8am – 3pm EST
Montreal: 8am – 3pm EST
Vancouver: 8am – 3pm PST
New Year’s Eve | December 31
Oakville: 8am – 3pm EST
Montreal: 8am – 3pm EST
Vancouver: 8am – 3pm PST
Day After New Year’s | January 2 & 4
Oakville: Regular business hours
Montreal: Closed
Vancouver: Regular business hours
Christmas Day & Boxing Day | December 25 – December 28
Oakville: Closed
Montreal: Closed
Vancouver: Closed
New Year’s Day | January 1 & 3
Oakville: Closed
Montreal: Closed
Vancouver: Closed
Our Underwriting Leadership Team & Centres
2060 Winston Park Drive,
Suite 300
Oakville, Ontario
L6H 5R7
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Toll-free: 1.800.511.8888
999, De Maisonneuve Ouest
Suite 1800
Montréal Québec
H3A 3L4
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Toll-free: 1.877.470.4144
750 – 595 Burrard Street
Vancouver, British Columbia
V6Z 2V6
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Toll-free: 1.800.511.8888
Send Us an Email
Email mortgage.info@sagen.ca for general inquiries.
Email stopfraud@sagen.ca to report potential misrepresentation.
Meet our Underwriting Leadership Team
Jim Spitali
SVP Operations
jim.spitali@sagen.ca
Underwriting Leaders – Head Office
Scott Blanchard
Senior Underwriting Leader
905-287-5352
John Chan
Senior Underwriting Leader
905-287-5318
Carlos Constantino
Senior Underwriting Leader
905-287-5399
Dwayne Kropf
Senior Underwriting Leader
905-287-5320
Joseph Lio
Senior Underwriting Leader
905-287-5538
Kimberly Oroszy
Senior Underwriting Leader
905-287-5415
Underwriting Leaders – Head Office (1-800-511-8888)/MIS Transfer #2810
Amie Burke
Senior Underwriting Manager – Eastern Canada excluding Quebec
905-287-5468
Gordon Grant
Senior Underwriting Manager – Western Canada
905-287-5225
Underwriting Team – Quebec (1-877-470-4144)
Viviane Bibeau
Senior Underwriting Manager – Montreal
514-215-3136
Luc Fournier
Senior Underwriting Leader
514-215-3163
Homeowner Assistance Program Team
Regional Risk Team
Katherine McMahon
Director, Risk
905-287-5356
Shawn Kirby
Director, Risk Initiatives
905-287-5363
Greg Casey
Regional Risk Manager, Ontario
416-209-5889
Jason Espetveidt
Regional Risk Manager, Prairies
403-831-9745
Ian Welin
Regional Risk Manager, Pacific
604-992-4335
Maurice Bijo
Regional Risk Manager, Quebec & Atlantic
514-592-5160
Our Commitment to You
It’s our mandate to provide excellent service with every interaction. Our underwriters ensure that each file submitted is processed efficiently and decisions are communicated in a timely manner. Lenders who work with us can also expect:
- The promise to respond to our customers quickly
- A trusted escalation process (including requests for exceptions)
- No automated declines—we review every file we receive
- Specialized regional underwriting expertise
Resolving Your Concerns
Step 1
Our Customers should call their Account Manager or contact a customer service representative at:
Telephone: 1-800-511-8888
Email: mortgage.info@sagen.ca
Step 2
If Customers are unable to resolve their complaints to their satisfaction, they should contact the Company’s SVP, Operations at:
Sagen™
Attention: Jim Spitali
2060 Winston Park Drive, Suite 300
Oakville, ON L6H 5R7
E-mail: jim.spitali@sagen.ca
Contact Sagen™’s Ombudsman at ombudsman@sagen.ca
Third-Party Complaint-Handling Process For This Institution:
General Insurance OmbudService (GIO)
4711 Yonge Street, 10th Floor
Toronto, ON M2N 6K8
Tel: 1-877-225-0446
Fax: 416-299-4261
Website: www.giocanada.org
If a customer is not satisfied with the final decision of the General Insurance OmbudService, they may wish to contact the FCAC:
Financial Consumer Agency of Canada (FCAC)
6th Floor, Enterprise Building
427 Laurier Avenue West
Ottawa, ON K1R 1B9
Toll Free: 1-866-461-3222
Website: www.fcac-acfc.gc.ca