Contact Us

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We’re Here to Help

At Sagen™, our underwriters take great pride in providing an exceptional experience for lenders across Canada. Whether it’s a phone call to answer your questions or a review of your file, we’re here to share our deep understanding of the Canadian mortgage industry with you.


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National: 1.800.511.8888

Quebec: 1.877.470.4144

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(Homeowner Assistance Program)

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Stop Fraud

To report any potential misrepresentations, complete the Stop Fraud Notification form.

Stop Fraud Notification
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National Sales & Marketing Team

Meet the National Sales & Marketing team or find a representative in your area.

Our Commitment to You

It’s our mandate to provide excellent service with every interaction. Our underwriters ensure that each file submitted is processed efficiently and decisions are communicated in a timely manner. Lenders who work with us can also expect:

  • The promise to respond to our customers quickly
  • A trusted escalation process (including requests for exceptions)
  • No automated declines—we review every file we receive
  • Specialized regional underwriting expertise
National Underwriting Quebec Underwriting
Sunday Closed Closed
Monday 8am – 9pm EST 8am – 6pm EST
Tuesday 8am – 9pm EST 8am – 6pm EST
Wednesday 8am – 9pm EST 8am – 6pm EST
Thursday 8am – 9pm EST 8am – 6pm EST
Friday 8am – 9pm EST 8am – 6pm EST
Saturday 10am – 6pm EST Closed

Meet our Operations Leadership Team

Jim Spitali
SVP & Chief Operating Officer [email protected]

Laura Morgan
VP Underwriting Operations [email protected]

Shawn Kirby
VP Loss Mitigaion [email protected]

Remco Appel
Director Underwriting Operations [email protected]

Media Relations

Susan Carter
Vice President, Marketing & Communications

Phone icon905.287.5520
Email icon[email protected]

Investor Relations

Amit Chalam
SVP, Chief Financial Officer

Phone icon647.248.2071
Email icon[email protected]